Web Shop Returns Policy
- If you are not happy with your purchase, we will accept a return of a unused products within 14 days. Once we receive the returned item Lancastria Group will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
- Please allow up to 2 weeks for your return to be processed.
- Discounted items are not eligible for a return.
- Lancastria Group will not issue refunds for products purchased through other entities, such as distributors or retail partners.
- Returns must be organised and payed for by the customer.
- Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee.
- We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
- We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
- We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Faulty Goods Return or exchange Policy:
- Faulty goods eligible for a full refund (including carriage) or exchange.
You have the legal right if:
- The item arrives broken or damaged (‘not of satisfactory quality’)
- Is unusable (‘not fit for purpose’)
- Or is not what was advertised or doesn’t match the seller’s description
You won’t have any legal rights if:
- it was damaged by wear and tear, an accident or misuse
- you knew about the fault before you bought the item
- You have changed your mind and wish to return the item after 14 days